Privacy Policy of Compass Cycle Hire
Compass Cycle Hire is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our online platform for bookings, or engage with our bicycle rental, guided tour, custom route mapping, and bicycle repair services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our site includes:
Personal Data
- Provided by You: Personally identifiable information, such as your name, shipping address, email address, telephone number, and payment information (e.g., credit card number), that you voluntarily give to us when you register for an account, make a purchase, book a rental or tour, request custom route mapping, or interact with our repair services.
- Driver's License/ID: For bicycle rentals, we may request details from your driver's license or another form of identification to verify your identity and age, and for insurance purposes.
Derivative Data
Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
Data From Cookies
Information collected by cookies and similar tracking technologies.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our site to:
- Process your bicycle rental, tour bookings, and repair service requests.
- Process payments and refunds.
- Fulfill and manage purchases, orders, payments, and other transactions related to our services.
- Deliver custom route maps and related services.
- Communicate with you about your account or orders.
- Email you regarding your account or order.
- Improve the efficiency and operation of our site and services.
- Monitor and analyze usage and trends to improve your experience with our site.
- Request feedback and contact you about your use of our site and services.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal obligations.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers will have access to your personal information as necessary to perform their functions but may not use it for other purposes.
Business Transfers
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Privacy Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information below.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- Compass Cycle Hire
- Ferndene Road,
- London, London, City of,
- SE24 0AD
- United Kingdom