Terms and Conditions for Compass Cycle Hire

Welcome to Compass Cycle Hire! These Terms and Conditions govern your use of our bicycle rental services, guided tours, custom route mapping services, bicycle repair, and our online platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not access our services.

1. Definitions

• "Company," "we," "us," or "our" refers to Compass Cycle Hire, located at Ferndene Road, London, SE24 0AD, GB.
• "Services" refers to the bicycle rental, guided cycling tours, custom route mapping, and bicycle repair services offered by Compass Cycle Hire.
• "You," "your," or "customer" refers to the individual or entity making a booking or using our Services.
• "Online Platform" refers to our website and any related online interfaces provided for booking and information.

2. Service Availability

Our Services are available for both tourists and locals. While we strive to ensure continuous availability of our online platform, we do not guarantee uninterrupted access and may temporarily suspend or withdraw services for maintenance or other reasons without prior notice.

3. Bicycle Rental Terms

• Age Requirement: Renters must be at least 18 years old or accompanied by a legal guardian.
• Identification: Valid photo identification and a credit/debit card are required at the time of rental.
• Safety: All renters are responsible for wearing appropriate safety gear, including helmets (provided free of charge), and for adhering to all local traffic laws and regulations.
• Condition of Bicycle: You agree to return the bicycle in the same condition as received, reasonable wear and tear excepted. Any damage beyond normal use will be assessed and charged to the renter.
• Theft/Loss: In the event of theft or total loss of the rented bicycle, the renter will be responsible for the full replacement cost of the bicycle.
• Late Returns: Bicycles returned after the agreed-upon rental period may incur additional charges.

4. Guided Cycling Tours

• Tour Bookings: All tour bookings are subject to availability and confirmation.
• Participant Responsibility: Participants are expected to have a reasonable level of fitness and cycling ability for the chosen tour. Safety briefings must be adhered to.
• Changes/Cancellations: We reserve the right to alter tour routes or cancel tours due to unforeseen circumstances (e.g., weather, safety concerns). In such cases, alternative dates or a full refund will be offered.

5. Custom Route Mapping and Bicycle Repair

• Specific terms and pricing for custom route mapping and bicycle repair services will be provided upon inquiry and agreement.
• For bicycle repair, a preliminary inspection and quote will be provided before commencement of work. We are not responsible for loss or damage to items left for repair beyond a reasonable timeframe if uncollected.

6. Online Bookings and Payments

• All bookings made through our online platform are subject to these Terms and Conditions.
• Payment is required at the time of booking for most services. Accepted payment methods will be displayed on our online platform.
• Prices for services are subject to change without prior notice, but any changes will not affect bookings already confirmed.

7. Cancellations and Refunds

• Cancellation policies vary by service and will be clearly stated at the time of booking.
• Generally, cancellations made within a specified period before the service date may be eligible for a partial or full refund. Late cancellations or no-shows may result in forfeiture of payment.

8. Limitation of Liability

Compass Cycle Hire will not be liable for any personal injury, loss, or damage to personal property arising from the use of our services, except where prohibited by law. By using our services, you acknowledge and accept the inherent risks associated with cycling activities. We recommend you have appropriate travel and health insurance.

9. Intellectual Property

All content on our online platform, including text, graphics, logos, and images, is the property of Compass Cycle Hire or its content suppliers and is protected by international copyright laws.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this page periodically for updates.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Address: Ferndene Road, London, SE24 0AD, GB
• Phone: +447371132341